k彩平台 首页
ADVERTISEMENT

Authors

Stephen Goldsmith  |  Contributor

Email : stephen_goldsmith@harvard.edu Twitter :

Stephen Goldsmith is a professor of practice at the Harvard Kennedy School and director of the Innovations in American Government Program at the Kennedy School's Ash Center for Democratic Governance and Innovation. The former deputy mayor for operations for New York City, he previously served two terms as mayor of Indianapolis.

Goldsmith served as the chief domestic policy advisor to the George W. Bush campaign in 2000, as chair of the Corporation for National and Community Service, and, from 1979 to 1990, as the district attorney for Marion County, Ind.

His most recent book is , which he co-authored with Neil Kleiman. He also is the author or co-author of The Responsive City: Engaging Communities Through Data-Smart Governance; The Power of Social Innovation; Governing by Network: the New Shape of the Public Sector; Putting Faith in Neighborhoods: Making Cities Work through Grassroots Citizenship; and The Twenty-First Century City: Resurrecting Urban America.

THE FUTURE OF Finance

Strategic Fiscal Management for a Crisis — and Beyond

The coronavirus pandemic is forcing local governments to find new ways to cut costs. It's an opportunity to build effective financial practices into their cultures, not just for now but for the long term.

May 11, k彩平台
Read More

THE FUTURE OF What’s Happening Now

Rheostat Government: Replacing the On/Off Switch with a Dimmer

When the coronavirus pandemic begins to subside, communities should use a nuanced, calibrated approach to allowing businesses to reopen and residents to return to work and school.

April 14, k彩平台
Read More

THE FUTURE OF What’s Happening Now

The Role of Maps in Crafting a Shared Narrative in a Crisis

In an emergency like the coronavirus pandemic, local leaders can use powerful tools for visualizing data to highlight our residents' interconnectivity and the need for collective action.

April 1, k彩平台
Read More

THE FUTURE OF Community Design

The Regulatory Framework Cities Need for a New Age of Mobility

Yesterday's reporting and compliance mechanisms aren't dynamic enough. Today's evolving transportation marketplace calls for nuanced, citizen-centric control driven by actionable real-time data.

March 24, k彩平台
Read More

THE FUTURE OF What’s Happening Now

How Courageous Leadership Can Help a Community Through a Pandemic

As they deal with an emergency like the novel coronavirus, mayors and county executives need to be ready to ask their residents to sacrifice, break bureaucratic rules, and move quickly and decisively.

March 16, k彩平台
Read More

THE FUTURE OF What’s Next

An Ambitious Plan to Bring All of a State’s Data Together

California is working to consolidate all of its geographical data, with the longer-term goal of providing a central portal for everything. It's a chance to enrich governmental collaboration.

February 19, k彩平台
Read More

THE FUTURE OF Community Design

An Impact Framework for the New Mobility

Our cities' transportation landscape is being dramatically altered. But a focus on small disputes overlooks the larger value questions that need to be addressed.

January 21, k彩平台
Read More

Better, Faster, Cheaper

The Problem With One-Stop Government

It was a big improvement for permitting and other forms of service delivery, but it's already outdated. The new goal should be no-stop government.

August 19, 2019
Read More

Better, Faster, Cheaper

Maps That Can Guide a Changing City

The evolving technology of 'digital twins' can provide a dynamic, real-time view of the urban environment and the impact of ideas for improving it.

July 16, 2019
Read More

Better, Faster, Cheaper

Participatory Budgeting: A Powerful Civic Education Tool

In expanding its program that lets residents vote on public spending, New York City is enlivening democracy and engaging the electorate.

June 18, 2019
Read More

Better, Faster, Cheaper

Government Employment for Those Who Need a Leg Up

An innovative apprenticeship program is working to bring some of Los Angeles' neediest residents into the city's workforce.

May 21, 2019
Read More

Better, Faster, Cheaper

Bringing Market Forces to the Transportation Equation

Protecting providers from competition is the enemy of efficiency and integrated mobility. It's an issue that New York City's congestion pricing will address.

April 16, 2019
Read More

Better, Faster, Cheaper

The Art of Governing Through Questions

Socrates had it right: Dealing with the problems public leaders face requires knowing how and what to ask.

March 25, 2019
Read More

Better, Faster, Cheaper

A Permanent Place for Data Analytics

In codifying its innovative operation into law, New York City has provided a useful guide for other localities.

March 19, 2019
Read More

Better, Faster, Cheaper

Development Incentives That Make Sense

The lesson from New York City's experience with Amazon: There are smarter ways to attract businesses than just dangling tax breaks.

February 26, 2019
Read More

Better, Faster, Cheaper

Data and the Human Side of Criminal Justice

As a project in Long Beach demonstrates, treating people as individuals rather than as statistics can yield big benefits.

February 20, 2019
Read More

Better, Faster, Cheaper

The Bus System of the Future

Indianapolis is rethinking its approach, seeking new efficiencies that will better serve those from disadvantaged communities.

January 23, 2019
Read More

Better, Faster, Cheaper

A Data-Driven Approach to Cooling a City

Urban heat islands threaten public health. Dallas is turning to a smart growth strategy -- and lots of trees -- to deal with the problem.

December 18, 2018
Read More

Better, Faster, Cheaper

What Urban Policymakers Can Learn From the Rideshare Wars

New transportation options that make increasing demands for curb and sidewalk space call for innovative regulatory approaches.

December 6, 2018
Read More

Better, Faster, Cheaper

One Path to Cutting the Costs of Incarceration

A New York City program is showing striking success at keeping young offenders from returning to jail.

November 20, 2018
Read More

Better, Faster, Cheaper

Local Government and the Myth That Democracy Is Declining

To maintain voters' favorable opinion and trust, municipal leaders need to keep some things in mind.

October 22, 2018
Read More

Better, Faster, Cheaper

Distracted by Data

With all the new information governments have available, it's too easy to focus on improving existing processes rather than on better ways to address underlying problems.

October 16, 2018
Read More

Better, Faster, Cheaper

Getting Smart About Trash

Local governments are turning to data-driven tools to meet growing waste management challenges.

September 18, 2018
Read More

Better, Faster, Cheaper

One City's Path to Smart City Leadership

As San Jose has shown, it's as much about having the right people and organizational structures in place as it is about technology.

August 21, 2018
Read More

Better, Faster, Cheaper

Cashing In on the Curb

Smart cities are paying more attention to the fixtures that define their streets, looking to improve mobility and maximize the value of these assets.

July 24, 2018
Read More

Better, Faster, Cheaper

New Tools for Visualizing a Changing City

As Seattle works to significantly and quickly boost affordable housing, it's finding better ways to engage residents in the process.

June 19, 2018
Read More

Better, Faster, Cheaper

Cities, Data and the Future of Work

New tools are being put to use to prepare workers for new trades and match them to a changing labor market.

May 22, 2018
Read More

Better, Faster, Cheaper

What Networked CDOs Can Bring to Their Cities

Chief data officers are not only working to solve their own cities' problems. They're working together to share their approaches among their peers.

May 1, 2018
Read More

Better, Faster, Cheaper

How New York City Got Its Fleet Under Control

A nearly decade-long effort to consolidate vehicle services and improve operations has saved hundreds of millions of dollars.

April 17, 2018
Read More

Better, Faster, Cheaper

One City’s Collaborative Approach to Putting Data to Work

The thriving Canadian municipality of Mississauga is harnessing innovative technology and stakeholder buy-in to become a model for connected communities.

April 3, 2018
Read More

Commentary

A Better Way for Cities to Buy

A new online platform aims not only to take some of the risk out of municipal procurement but to make the process smarter as well.

March 20, 2018
Read More

Commentary

What the Trump Infrastructure Plan Gets Right

There are strong arguments for its proposals that would remove barriers to innovative financing and streamline the regulatory process.

February 20, 2018
Read More

Commentary

The Gold (and Silver) Standard for Data-Driven Governance

The cities that achieved the top grades in a new certification program have important things in common.

January 30, 2018
Read More

Commentary

When Old Regulatory Systems Meet New Technology

Boston's CIO has worked to transform traditional bureaucratic procedures to speed the rollout of the latest mobile broadband infrastructure.

January 23, 2018
Read More

Commentary

Bringing the Power of Lean to Education

The Des Moines school district has embraced the continuous improvement approach. It's making a lot of progress toward eliminating wasteful practices and transforming performance.

December 19, 2017
Read More

Commentary

A Do-It-Now Approach to Getting Roads Fixed

Milwaukee's program focuses on quick, cost-effective improvements that give its streets years more service.

December 12, 2017
Read More

Commentary

A Comprehensive Approach to Equitable Procurement in Government

Minnesota's efforts to bring diversity and inclusivity to its contracting and purchasing are setting the pace.

December 7, 2017
Read More

Commentary

Why Every Mayor Should Consider Launching a Policy Lab

As D.C. is demonstrating, it's a way to use evidence and rigorous research to produce better outcomes.

November 30, 2017
Read More

Commentary

Smart Procurement for Smart Cities

Building out digital infrastructure raises a host of complex questions, from avoiding obsolescence to sorting through funding options.

November 21, 2017
Read More

Commentary

How Government Can Tap Internal Resources to Boost Efficiency

Atlanta turned to cross-departmental metrics to craft a shared-services arrangement for transporting detainees.

November 15, 2017
Read More

Better, Faster, Cheaper

Cities and the Lessons of the Great Amazon Hunt

They need to be nimbler than ever, looking for better ways to leverage local talent and institutions to ensure that their residents are the real winners.

October 17, 2017
Read More

Better, Faster, Cheaper

How Civic Tech Can Address Urban Inequality

Cities shouldn't just work for their neediest citizens. They also should work with them.

October 5, 2017
Read More

Better, Faster, Cheaper

The Autonomy a School Needs for Success

In transforming its public-education structure and bureaucracy, Indianapolis is showing that there is more than one route to excellence.

September 19, 2017
Read More

Better, Faster, Cheaper

Can Well-Being Define What Government Does?

Santa Monica is convinced that it can and should. It's putting a lot of effort into aligning services around that goal.

September 13, 2017
Read More

Better, Faster, Cheaper

The Formula for Operational Excellence in Government

Successful efficiency efforts have several important things in common, as three case studies illustrate.

September 7, 2017
Read More

Better, Faster, Cheaper

What a Digital City Hall Could Be

Redesigning a government website should be about more than attractiveness and easy navigation. It's a chance to reengineer underlying processes.

August 22, 2017
Read More

Better, Faster, Cheaper

The Need to Manage Mobility From the Ground Up

A top-down view of transportation is important, but it's crucial to focus on the needs of individuals and underserved communities.

July 18, 2017
Read More

Better, Faster, Cheaper

A Better Way to Manage How We Get Around

Old models for managing urban transportation are insufficient. New options demand that we think in terms of mobility.

June 20, 2017
Read More

Better, Faster, Cheaper

How Government Can Nurture the Nudge

Behaviorally informed interventions can improve outcomes. Louisville's approach shows the wisdom of starting small.

May 16, 2017
Read More

Better, Faster, Cheaper

How Government's Data Can Be Truly Useable

Forget spreadsheets. Visualization is what residents need to be able to drive action on issues.

April 18, 2017
Read More

Better, Faster, Cheaper

A Way to Unlock the Value of an Airport

St. Louis is looking at a public-private partnership. If the issues are properly addressed, it's an idea well worth considering.

April 3, 2017
Read More

Better, Faster, Cheaper

Certifying Data-Driven Government

A new initiative aims to identify and codify approaches that make cities more effective.

March 28, 2017
Read More

Better, Faster, Cheaper

A Shared Space for Operational Excellence

Governments looking for ways to improve efficiency now have access to a rich trove of good ideas and best practices.

March 21, 2017
Read More

Better, Faster, Cheaper

Kick-Starting Data-Driven Government

There are some key questions a city should ask itself before moving forward.

March 6, 2017
Read More

Better, Faster, Cheaper

Social Media's Growing Utility for Government

Public agencies keep finding creative ways to leverage its power for service delivery.

February 22, 2017
Read More

Better, Faster, Cheaper

The Nexus Between Data and Public Health

New analytical tools are allowing policymakers to focus on community wellness, not just on treating sickness.

January 24, 2017
Read More

Better, Faster, Cheaper

Federal Inefficiencies that Stifle Innovation in Infrastructure

There's a lot of capital out there waiting to be deployed, but outdated regulations are standing in the way.

December 23, 2016
Read More

Better, Faster, Cheaper

7 Likely Technology Breakthroughs in 2017

We've just begun to tap the potential. What does 2017 have in store?

December 21, 2016
Read More

Better, Faster, Cheaper

The Power of Partnerships in Economic Rebirth

South Bend is leveraging its higher-education assets and better use of data to begin turning things around.

December 5, 2016
Read More

Better, Faster, Cheaper

Innovation in Education: Unleashing the Talent

As one successful experiment has shown, giving educators the discretion to perform is key.

November 16, 2016
Read More

Better, Faster, Cheaper

The Need for Governing Intelligence

A focus on making data accessible across the enterprise is the basis for organizational wisdom.

October 19, 2016
Read More

Better, Faster, Cheaper

Why Data Sharing Should Be Government's Default

It enables more efficient and effective government. The obstacles are often more rooted in folklore than in law.

September 21, 2016
Read More

Better, Faster, Cheaper

Why We Need to Move Away From Jailing the Mentally Ill

Diverting low-level, nonviolent offenders into treatment saves millions of dollars and makes our streets safer.

September 2, 2016
Read More

Better, Faster, Cheaper

Managing Marijuana: the Role of Data-Driven Regulation

Colorado's robust system for tracking the drug and its effects provides a glimpse of a better system of controls.

August 17, 2016
Read More

Better, Faster, Cheaper

The Big Power of Data in a Small City

Mississippi's capital is showing that you don't have to be a Chicago or a New York to make good things happen.

August 10, 2016
Read More

Better, Faster, Cheaper

A Key Efficiency Ingredient: Dissent

Encouraging informed disagreement is the only way a public leader can learn whether an initiative might -- or might not -- succeed.

July 20, 2016
Read More

Better, Faster, Cheaper

The Billions We're Wasting in Our Jails

By using data analytics to make decisions about pretrial detention, local governments could find substantial savings while making their communities safer.

June 22, 2016
Read More

Better, Faster, Cheaper

Infusing Government with a Data-Driven Culture

Philadelphia's former mayor explains the steps his city took to make effective use of data and bring it to bear on performance.

May 26, 2016
Read More

Better, Faster, Cheaper

Social Media's Place in Data-Smart Governance

Cities are learning to mine this trove of information to predict the impact of future events and significantly improve operations.

May 18, 2016
Read More

Better, Faster, Cheaper

The Power of Vision in Urban Governance

Indianapolis' longtime mayor worked hard at crafting a big idea for his city, and it paid off handsomely.

April 20, 2016
Read More

Better, Faster, Cheaper

Engaging Entrepreneurs to Solve Urban Problems

A project in Philadelphia used a streamlined approach to procurement to get quick results.

April 7, 2016
Read More

Better, Faster, Cheaper

L.A.'s Testing Ground for Transportation Efficiency

The city is at the forefront of the emerging concept of mobility management.

March 16, 2016
Read More

Better, Faster, Cheaper

In Snow Removal, a Model for Change

St. Paul took an unusual path to improving a vital public service, one that holds promise for other city operations.

February 17, 2016
Read More

Better, Faster, Cheaper

What a Brown Delivery Truck Could Teach Government

The technology that UPS uses to optimize its routes and achieve big savings shows how powerful data analytics could be across the public sector.

January 20, 2016
Read More

Better, Faster, Cheaper

A New Standard for What Works in City Government

Bloomberg Philanthropies is providing a useful roadmap for results-oriented governance.

December 21, 2015
Read More

Better, Faster, Cheaper

Cashing In on the Public Right of Way

From parking meters to freeway lighting, governments are finding new ways to turn infrastructure liabilities into assets and improve services.

December 16, 2015
Read More

Better, Faster, Cheaper

What Good Data and Good People Can Accomplish

Houston's mayor has set the pace for leveraging data-driven management to improve city-government efficiency.

December 4, 2015
Read More

Better, Faster, Cheaper

The Leadership of a Truly Connected City

Nashville's former mayor led his city as a single, networked entity. His approach is paying off.

November 18, 2015
Read More

Better, Faster, Cheaper

How a Good Idea Can Survive a Mayoral Transition

Providence's new mayor has taken an innovative program for preschoolers launched by his predecessor and expanded it.

October 21, 2015
Read More

Better, Faster, Cheaper

How New York City Is Mainstreaming Data-Driven Governance

What began as a niche innovation is creating a wider transformation of government culture.

September 16, 2015
Read More

Better, Faster, Cheaper

A Gathering Revolution in Regulation

Empowered consumers and data analytics are driving cities to re-think how they protect health and safety.

August 19, 2015
Read More

Better, Faster, Cheaper

Why Trust in Local Government Should Be Even Higher Than It Is

Far more than the public realizes, innovators are making extraordinary efforts in communities across America.

August 18, 2015
Read More

Better, Faster, Cheaper

Good Ideas From Government's Front Lines

The people who deliver services directly to the public know a lot. Denver is setting the pace for tapping that resource.

July 22, 2015
Read More

Better, Faster, Cheaper

San Francisco's Holistic Approach to Helping the k彩平台less

Aiming to get more people into housing faster, the city is breaking down a lot of barriers.

June 17, 2015
Read More

Better, Faster, Cheaper

Chicago's Data-Powered Recipe for Food Safety

A pilot program that brought efficiency to restaurant inspections has broad potential for public health and safety.

May 20, 2015
Read More

Better, Faster, Cheaper

A $42 Million Bet on Cities and the Power of Data

A new Bloomberg Philanthropies initiative aims to help 100 cities govern more effectively.

April 23, 2015
Read More

Better, Faster, Cheaper

The Special Skills an Innovation Team Leader Needs

Directing a city-government "i-team" demands distinctive traits that are unique to the process.

April 22, 2015
Read More

Better, Faster, Cheaper

The Growing Evidence That P3s Are Delivering Value

Early signs are positive for the latest crop of big infrastructure public-private partnerships.

March 18, 2015
Read More

Better, Faster, Cheaper

Utah Applies Social Impact Bonds to Early Childhood Education

The investment tool is catching on as a better, safer way to invest scarce public resources.

February 18, 2015
Read More

Better, Faster, Cheaper

Getting Smart About the Water We Use

Modern metering systems can save money and make water management more efficient. Local officials are finding ways to overcome obstacles to putting them in place.

January 21, 2015
Read More

Better, Faster, Cheaper

A 5-Part Test for Public-Private Partnerships

To get a P3 proposal to the finish line, public officials need to keep some important principles in mind.

December 17, 2014
Read More

Better, Faster, Cheaper

Doubling Down on the Innovation-Team Model

Another 14 cities are about to build their own "i-teams." No longer an experimental approach, it's a proven route to cross-cutting accomplishments.

December 16, 2014
Read More

Better, Faster, Cheaper

How Portland Is Tackling the Innovation Dilemma

The Oregon city is using a special fund to spark new thinking in its agencies while minimizing financial risk.

November 19, 2014
Read More

Better, Faster, Cheaper

How New Orleans Is Winning a War against Murder

Mayor Mitch Landrieu has achieved remarkable results quickly with a systemic approach that relies on the effective use of data.

October 22, 2014
Read More

Better, Faster, Cheaper

The Core Features of the Data-Powered City

Today's most innovative civic leaders are using technology to fulfill the promise of efficient and responsive local government.

September 17, 2014
Read More

Better, Faster, Cheaper

An Essential Guide to the ‘Stat’ Revolution in Government

A new book provides a comprehensive picture of the performance-management practice that has taken the public sector by storm.

August 27, 2014
Read More

Better, Faster, Cheaper

City Finances and the Promise of Data Visualization

New tools that make it easy to find and view government financial data are enabling big gains in efficiency and transparency.

August 20, 2014
Read More

Better, Faster, Cheaper

Culture Change at the Waterworks

By investing in customer service and innovation, D.C. Water has done far more than simply rebrand an essential public service.

July 23, 2014
Read More

Better, Faster, Cheaper

How Indiana Is Supercharging Data for Efficiency

By making all of its data easily and quickly available across agencies, the state stands to save money and improve services.

June 18, 2014
Read More

Better, Faster, Cheaper

Water Infrastructure That Delivers More Public Value

Rather than just building more and bigger pipes, Columbus is taking a greener, more holistic approach.

May 21, 2014
Read More

Better, Faster, Cheaper

Milwaukee’s Push to Turn Vacant Land into Urban Farms

The city's new urban agriculture initiative aims to revitalize distressed neighborhoods with new economic activity.

April 16, 2014
Read More

Better, Faster, Cheaper

A Quasi-Governmental Recipe for Efficiency

There are many lessons for public leaders in how a New York City park was brought back from chaos.

March 19, 2014
Read More

Better, Faster, Cheaper

Unleashing a Community of Innovators

Government-sponsored challenge competitions save money and harness the public's ingenuity to solve difficult problems.

February 19, 2014
Read More

Better, Faster, Cheaper

How Washington, D.C., Is Working to Nourish Its Hidden Assets

The city is using a variety of innovative approaches to leverage the tech sector and diversify a government-dependent economy.

January 22, 2014
Read More

Better, Faster, Cheaper

HealthCare.gov: Lessons from a Fiasco

The botched rollout of the federal health exchange underlines the need for changes in how governments at all levels handle major technology projects.

December 18, 2013
Read More

Better, Faster, Cheaper

Chicago's Better Way to Dig Up the Streets

With a major effort to coordinate the needs of city departments, private utilities and residents, the city is tearing up its roadways less and saving a lot of money.

November 20, 2013
Read More

Better, Faster, Cheaper

The Importance of Chief Data Officers

Big data presents not only challenges but also the potential to radically improve what governments do. The need for a point person to manage that information and build strategies for using it is clear.

October 16, 2013
Read More

Better, Faster, Cheaper

Data Analysis and the Promise of Speedy Government

Combining data with new analytics techniques can help governments react nimbly and purposefully. It's hard work, but the potential payoff is worth it.

September 18, 2013
Read More

Better, Faster, Cheaper

The Breathtaking Promise of 311

These customer-service systems are evolving into far more than a way to get a pothole filled or graffiti cleaned up.

August 21, 2013
Read More

Better, Faster, Cheaper

Unlocking the Value of Infrastructure

Roads and bridges and utilities should be financed, built and managed as the assets they are.

July 24, 2013
Read More

Better, Faster, Cheaper

How Some Cities Are Creating Permanent Pipelines of Innovation

Some cities are finding ways to create the urgency and political will to produce permanent pipelines of innovation.

July 3, 2013
Read More

Better, Faster, Cheaper

LouieStat: Performance Improvement Done Right

Louisville, Ky., is showing how a performance metrics initiative can transform a government's operational culture.

June 19, 2013
Read More

Better, Faster, Cheaper

Big Data and Even Bigger Efficiencies

The ever-growing volume of information created and captured by the modern digitized world is an opportunity for government to reinvent itself.

May 22, 2013
Read More

Better, Faster, Cheaper

When Data Drives Innovation

Many of the top entrants for Innovations Awards demonstrate that technology applied creatively can shift governments from reactive service delivery to prescriptive solutions.

May 1, 2013
Read More

Better, Faster, Cheaper

Infrastructure at the Speed of Light

It took just a year for Indiana officials to put together a major public-private bridge project. How did they do it?

April 17, 2013
Read More

Better, Faster, Cheaper

Building a Culture of Efficiency in Government

Small savings can add up to real money--and better services.

March 20, 2013
Read More

Better, Faster, Cheaper

Maximizing the Value of Infrastructure

To realize the most long-term value, governments must take a sensible approach to asset management.

March 5, 2013
Read More

Better, Faster, Cheaper

Public Debt and the Quest for Efficiency

All government debt is not the same. Pension debt starves government of the people and tools it needs, but creative borrowing for infrastructure can save more money than it costs.

February 20, 2013
Read More

Better, Faster, Cheaper

Giving Citizens the Tools to Grade Their Governments

Washington, D.C., is pioneering a system that takes performance and accountability to a new level.

January 23, 2013
Read More

Better, Faster, Cheaper

A Reinvention Drama in the Air

The FAA is working to transform the nation's air transportation system in dramatic ways, deploying new technology collaboratively with an array of stakeholders.

December 20, 2012
Read More

Better, Faster, Cheaper

Kansas City, Google and the Leveraging of Public Value

To Mayor Sly James, the first-in-the-nation Google Fiber project is about a lot more than blazing-fast broadband.

December 19, 2012
Read More

Better, Faster, Cheaper

Water Infrastructure and the Gush of Creativity

Innovative public officials and utility managers are finding cost-effective ways to fix our aging water systems and save billions of dollars in the process.

November 21, 2012
Read More

Better, Faster, Cheaper

How a Smart Grid Can Get the Lights Back on Faster

Smart meters are playing a crucial role in speeding the recovery from Hurricane Sandy. They have the potential to do much more.

November 16, 2012
Read More

Better, Faster, Cheaper

Taxes that Keep Businesses in Town

Building on a successful tax break for Twitter, San Francisco's mayor is asking voters to change the way the city taxes businesses that create jobs.

November 5, 2012
Read More

Better, Faster, Cheaper

Financing Efficiency in the Delivery of Social k彩平台

Traditional approaches reward activities, not results. Some innovative new approaches aim to turn that around through creative financing.

October 17, 2012
Read More

Better, Faster, Cheaper

Disruptive Change, and How to Make It Happen

Is the path to excellence paved by continuous improvement, transformation or both?

September 19, 2012
Read More

Better, Faster, Cheaper

Boston's Pioneering Way of Innovating

The mayor's chief of staff describes how the city's aggressive pursuit of citizen-friendly tools aims to increase civic participation.

September 12, 2012
Read More

Better, Faster, Cheaper

An Old-School Mayor on the Forefront of Innovation

Boston's Tom Menino may be an "urban mechanic," but he's taking that concept to new and exciting levels.

September 6, 2012
Read More

Better, Faster, Cheaper

The Bottom-Line Benefits of Greening a City

Value engineering can reduce the costs of capital projects. But it also can save money over the long haul.

August 27, 2012
Read More

Better, Faster, Cheaper

Value Engineering: Saving Money While Enhancing Quality of Life

In dealing with its combined-sewer-overflow problem, Philly is demonstrating a better approach to big infrastructure projects.

August 22, 2012
Read More

Better, Faster, Cheaper

Collecting What Government is Owed Efficiently -- and Equitably

Enforcing laws and regulations to collect fines isn’t just good for the bottom line. It’s fairer to honest citizens and businesses.

July 18, 2012
Read More

Better, Faster, Cheaper

A Mayor’s Roadmap for Reforming Pensions

San Diego’s mayor explains how financial catastrophe provided the seeds for major structural changes that the city needed to continue providing services.

July 16, 2012
Read More

Better, Faster, Cheaper

Public Pensions and the Verdict of the Voters

What happened in San Diego and San Jose is likely to reverberate across the country. And it isn't all bad news for the public workforce.

June 20, 2012
Read More

Better, Faster, Cheaper

Efficiency Lessons from Our City Halls and Statehouses

State and local governments are finding ways to cut spending while improving services. There are signs that the federal government is beginning to take notice.

May 16, 2012
Read More

Better, Faster, Cheaper

311’s Coming Transformations

Much has been accomplished with the widespread deployment of these citizen-service systems. In the future, they will do much more.

April 18, 2012
Read More

Better, Faster, Cheaper

Supercharging Economic Development in Indianapolis and New York City

To attract the investment they need, cities need entities that can move both quickly and strategically.

March 21, 2012
Read More

Better, Faster, Cheaper

Government’s Underappreciated Resource

Citizen volunteers, properly deployed, can extend government’s reach quickly and effectively.

February 22, 2012
Read More

Better, Faster, Cheaper

The Man Who Put the 'M' in OMB

Roy Ash, former director of the Office of Management and Budget, is gone, but his legacy is a profound change in the way we manage our governments.

January 18, 2012
Read More

Better, Faster, Cheaper

Out of Desperation, Innovation

Tough times create an appetite for change. Nowhere has that been more true than in government this year.

December 12, 2011
Read More

Better, Faster, Cheaper

Proof That Government Can Work

There is no shortage of innovative programs that can go a long way towards maintaining public confidence in our public institutions.

November 16, 2011
Read More

Better, Faster, Cheaper

Creative Mayors and the Infrastructure Puzzle

As Washington argues about a federal approach to infrastructure, two Midwestern mayors are forging ahead with local solutions that focus strongly on economic development.

October 19, 2011
Read More

Better, Faster, Cheaper

The Coming Era of Preemptive Government

What if, instead of waiting until problems occur, a city could address them before they happen?

September 21, 2011
Read More

Better, Faster, Cheaper

Grassroots-Powered Innovation

Some citizens just want to complain, but a lot them have good ideas for improving their neighborhoods and communities. A new social-media collaboration platform in NYC is helping citizens achieve that.

August 17, 2011
Read More

Better, Faster, Cheaper

Supercharging Structural Innovation

Can dedicated teams deliver new solutions? A new grant program will test the concept in five cities.

July 20, 2011
Read More

Better, Faster, Cheaper

Better Contracting, Greater Diversity

To increase minority and women contracting, New York City is working to remove obstacles that impede an efficient marketplace for goods and services.

June 22, 2011
Read More

Better, Faster, Cheaper

Groundbreaking Environmentalism

Finding a way to redevelop a contaminated site, such as a brownfield, is often the best solution, both environmentally and economically.

May 18, 2011
Read More

Better, Faster, Cheaper

Fostering an Innovation Culture

When public officials fear bad press, it dampens innovation. Here are five principles to help leaders embrace change.

April 20, 2011
Read More

Better, Faster, Cheaper

Weighing the Value of Green Outcomes

Instead of thinking of how they can go green for less, local governments are jumping through expensive state and federal hoops.

March 16, 2011
Read More

Better, Faster, Cheaper

The Wisdom of the Crowd in New York City

Actively engaging the crowd, even if it's sometimes rowdy, can actually enhance government's problem-solving ability.

February 16, 2011
Read More

Better, Faster, Cheaper

More Than Social Networking

Social media is about more than socializing. It is a powerful tool for government to empower and mobilize its citizens.

January 19, 2011
Read More

Better, Faster, Cheaper

Mending the City-State Relationship

If cities are to see fewer dollars from states in these tough times, then they should see fewer rules too.

December 22, 2010
Read More

Better, Faster, Cheaper

Breaking Job Routines

When work is reduced to a routine, innovative breakthroughs that lead to better, faster, cheaper government become rare.

November 17, 2010
Read More

Management & Labor

How Rules and Contracts Demean Public Workers

Laws, arbitrary rulings and contracts keep employees locked in an unrewarding work environment.

November 1, 2010
Read More

Better, Faster, Cheaper

Silo Busting in NYC

Creating a more efficient government first requires breaking open the internal silos that hamper collaboration and productivity.

October 25, 2010
Read More

Better, Faster, Cheaper

Defining the Role of Government

Is it government's obligation to provide services, or to see that they are provided?

October 20, 2010
Read More

Better, Faster, Cheaper

How Rules Demean Public Workers

Public-sector unions and management mean well, but they often fail to reward those actually doing the work: front-line employees.

September 22, 2010
Read More

Better, Faster, Cheaper

The High Cost of No Risk

When public officials seek to totally eliminate risk in the wake of a tragedy, you can be certain they're not thinking about the high cost of no risk.

August 18, 2010
Read More

Better, Faster, Cheaper

Fewer Rules, More Results

The fiscal crisis demands change. It’s time for a Post-Progressive Era, one predicated on creating public value as efficiently as possible.

July 21, 2010
Read More

Better, Faster, Cheaper

Lessons from the Gusher in the Gulf

As the damaged BP oil well continues to spew millions of gallons of crude into the Gulf of Mexico, these four lessons will challenge officials to rethink how risk is mitigated and regulated.

June 23, 2010
Read More

Better, Faster, Cheaper

Fiscal Watchdog: D.C,’s Independent CFO Yields (Uncomfortable) Benefits

A professional, independent municipal CFO can be a strong protector of taxpayer interest. At the same time, they can also be a source of sand in the gears of government.

June 15, 2010
Read More

Better, Faster, Cheaper

Louisville’s COOL Approach to Growing Jobs

Louisville Metro Mayor Jerry Abramson has created COOL, an innovative retail-focused economic development program.

June 7, 2010
Read More

Better, Faster, Cheaper

America's Innovative Leaders: Mayor Robert Duffy

Implementing a long-term strategy to address a major problem like crime or illiteracy is a difficult and risky proposition for a mayor.

May 20, 2010
Read More

Better, Faster, Cheaper

Government Through the Crisis

Public officials need to strike the right balance between dealing with the daily emergencies and leading structural improvements in how government delivers essential services.

May 19, 2010
Read More

Better, Faster, Cheaper

Leading a Culture of Cost Savings

As elected officials contemplate a “new normal” where financial needs and wants will substantially outstrip financial resources for years, it’s worth asking how public executives should organize their administrations to address this systemic challenge.

May 11, 2010
Read More

Better, Faster, Cheaper

Making Government Better in Angry Times

To survive these challenging times, leaders must embrace a relentless commitment to better, faster and cheaper government.

May 7, 2010
Read More

Better, Faster, Cheaper

California: State On Hold

In January, Governor Arnold Schwarzenegger basically refused to give his State of the State Address during his State of the State Address: "It doesn't make...

June 18, 2009
Read More

Better, Faster, Cheaper

Innovation Amidst Crisis

Contrary to stereotypes, governments innovate. Public officials, and the non-profit and for-profit partners they work with, are continuously developing creative approaches to solving difficult challenges....

July 20, 2009
Read More

Better, Faster, Cheaper

Innovative Government Shouldn't Be an Oxymoron

Atlanta tried a four day work week. The Santa Clara jail now takes reservations--for visitors, not inmates--greatly streamlining the process. New York City is creating...

July 22, 2009
Read More

Better, Faster, Cheaper

Going Green, Saving Green

Green is good. But right now there isn't enough of the "green stuff" to go around. Which is why the column by Lynn Scarlett is...

July 29, 2009
Read More

Better, Faster, Cheaper

311 Systems Just Scratching the Surface

Municipal "311" systems have transformed the way cities hear about problems like broken street lights and car crunching potholes. But a column by Zach Tumin of...

August 4, 2009
Read More

Better, Faster, Cheaper

Private Funding for Public Infrastructure

Private investors in the Indiana Toll Road have taken a bath. In April, a $2.5 billion deal to lease Chicago's Midway Airport to a private operator...

August 9, 2009
Read More

Better, Faster, Cheaper

Better at Doing What?

Private companies think about their "value proposition" all the time. What are we doing for our customers that make them happy to pay our price?...

August 19, 2009
Read More

Better, Faster, Cheaper

For Labor Day, a few words from organized labor

In honor of Labor Day, we are happy to share with readers a column from Andy Stern, the president of the Service Employees International Union....

September 7, 2009
Read More

Better, Faster, Cheaper

Some Good News for a Change

Anyone looking for inspiration would have found it at the Innovations in American Government Awards dinner, held tonight in Washington DC. I wish I could...

September 14, 2009
Read More

Better, Faster, Cheaper

Six Public Innovations Honored

Without innovation there is stagnation. While much of the media focus belongs to those public endeavors that belly-flop, the Ash Institute for Democratic Governance and...

September 14, 2009
Read More

Better, Faster, Cheaper

Information for Innovation

Last week, Harvard Kennedy School through its Innovations in American Government Awards Program recognized a group of government programs for their contribution to the public...

September 23, 2009
Read More

Better, Faster, Cheaper

Putting Citizens First

The notion of organizing government services around customer needs has been around for a long time--but mostly in the form of a hoped for goal...

September 29, 2009
Read More

Better, Faster, Cheaper

Making Data Sharing Possible

A few years ago Harvard Kennedy School recognized the Department of Justice Global HTML project that simply by defining data protocols dramatically improved the ability...

October 15, 2009
Read More

Better, Faster, Cheaper

Tough Choices

All public managers are aware of the Washington Monument ploy--where the agency faced with a deficit threatens to close an iconic or critical public activity...

October 20, 2009
Read More

Better, Faster, Cheaper

Jonathan Walters on the Culture of Innovation

Jonathan Walters of Governing magazine has been writing about state and local innovation for more than 20 years. He recently sat down with John O'Leary, executive...

October 19, 2009
Read More

Better, Faster, Cheaper

Massive shortfalls in Massachusetts

Massachusetts Gov. Deval Patrick recently announced plans to lay off up to 2,000 state workers, as the Bay State joins the growing list of states in...

October 20, 2009
Read More

Better, Faster, Cheaper

Outsourcing, Insourcing, Rightsourcing

If you outsourced your angels, would more of them dance on the head of a pin? It's a nonsense question, of course. Here's another: What...

October 21, 2009
Read More

Better, Faster, Cheaper

The Lessons of the 2009 Elections

News stories from many national reporters suggest the 2009 elections amount to a statement about the Obama presidency. Maybe, but in mayor and governor races local...

November 5, 2009
Read More

Better, Faster, Cheaper

Expensive Elections

In Atlanta and Houston, mayoral races failed to produce a candidate with a majority, meaning both cities will have to conduct costly "runoff" elections between...

November 4, 2009
Read More

Better, Faster, Cheaper

Veterans Day--Better Ideas for Vets

Veterans Day provides an opportunity to consider ways to serve those who have served their country. Two newly announced federal initiatives can produce opportunities for...

November 11, 2009
Read More

Better, Faster, Cheaper

The Hazards of Bold Reform

When Indiana Governor Mitch Daniels took office, he inherited a social services department that had distinguished itself only in bad ways. The state's Family and...

November 18, 2009
Read More

Better, Faster, Cheaper

Tackling Our Biggest Problems

William D. Eggers and our own John O'Leary have just come out with a new book looking at how government handles large undertakings. "If We...

November 17, 2009
Read More

Better, Faster, Cheaper

Contract Cancelled, but Outsourcing Wasn't the Problem

In my article below, I look at the recent decision by Indiana to cancel a major contract with IBM. The problem wasn't the shift from...

November 18, 2009
Read More

Better, Faster, Cheaper

Collaboration Isn't Easy

How can different levels of government and a variety of public agencies work together effectively? That's a challenge with implications for crime, health, and a...

November 23, 2009
Read More

Better, Faster, Cheaper

Dedicated to Transformation

Given the day-to-day demands of political leadership, it is hard to focus on innovation. In his article, John O'Leary highlights how the city of Detroit...

December 2, 2009
Read More

Better, Faster, Cheaper

How Paying a Price Can Cut Your Costs

In a market economy, prices communicate information, helping to shift resources to more efficient uses. Government can take advantage of this through a shared services...

December 6, 2009
Read More

Better, Faster, Cheaper

Crime, Punishment and Data

Just weeks ago, career criminal Maurice Clemmons walked into a Lakewood, Washington, coffee shop and gunned down four police officers. Although this particular crime could...

December 16, 2009
Read More

Better, Faster, Cheaper

Taking Aim at Systemic Risk

We've seen what happens when risk isn't accounted for properly. The mortage meltdown has prompted government to address enterprise risk in a more systematic way....

December 20, 2009
Read More

Better, Faster, Cheaper

Welcomek彩平台 to 2010 -- Are You Ready?

In the good old days, economic slumps were followed by recoveries. To survive lean times, governments tightened their belts, maybe raised some taxes, and life...

January 3, 2010
Read More

Better, Faster, Cheaper

Mindful Innovation

There is no magic formula for public sector innovation, but there are tools and techniques that can help governments find ways to do things better,...

January 6, 2010
Read More

Better, Faster, Cheaper

Reading List on Transforming Government

I've put together a list of some of my favorite resources and reading materials for those interested in transforming government. Based in part on courses...

January 13, 2010
Read More

Better, Faster, Cheaper

Red-Ink Tsunami: Why Old Ideas Can't Fix the New Government Perma-Crisis

State and local governments have faced big budget gaps before. Typically, things get tight for a while, then the economy perks up, tax revenues recover,...

January 13, 2010
Read More

Better, Faster, Cheaper

More on Chicago Parking Meters

Over the last five years no city in the United States has more experience in large infrastructure public private partnerships than Chicago, including major deals...

January 19, 2010
Read More

Better, Faster, Cheaper

Chicago's Meter 'Fiasco'

It should have been a relatively straightforward public-private partnership. In exchange for a lump sum, the city of Chicago would turn over the operation and...

January 20, 2010
Read More

Better, Faster, Cheaper

Digital City

You've probably seen the ads touting the notion of "building a smarter city." There is little doubt that the technology revolution around Gov 2.0 holds enormous...

January 25, 2010
Read More

Better, Faster, Cheaper

Executing on a Good Idea

The use of 311 systems by municipalities to intelligently respond to citizen inquiries is no longer cutting edge, but neither is its use universal. A column...

January 24, 2010
Read More

Better, Faster, Cheaper

The New Political Reality

For decades, public officials viewed voters either as passive recipients of government largesse or as active advocates for special treatment. Getting reelected generally meant launching...

February 8, 2010
Read More

Better, Faster, Cheaper

Innovations and Social Edge: Join the Conversation

You may have heard President Obama speak about the need for a new approach to community problem solving, or heard that he's created a White...

February 9, 2010
Read More

Better, Faster, Cheaper

Webinar: Fighting Poverty

February 16, 2010: 3 - 5 pm (EST) Despite decades of work and billions of dollars, millions of American families remain stuck in a cycle of poverty--often exacerbated by...

February 11, 2010
Read More

Better, Faster, Cheaper

Burdening the Future: It's Not Just the Feds

The recently released federal budget has shed a harsh spotlight on government's tendency to spend today while leaving the bill for our children to pay....

February 19, 2010
Read More

Better, Faster, Cheaper

Monopsony and Social Innovation

As I write this column I am listening to my iPod and typing on my new Dell computer. Both of these products impressed me from...

March 9, 2010
Read More

Better, Faster, Cheaper

k彩平台Phone + GPS + Camera = Revolution

Three simple tools are revolutionizing the delivery of city services. The phone, the camera and the GPS, now generally contained in the same device, are...

March 17, 2010
Read More

Better, Faster, Cheaper

The High Cost of Hidden Pension Promises

For mayors across the country a single budget item threatens their cities' capacity to maintain parks, keep the streets safe, pick up the trash and...

March 23, 2010
Read More

Better, Faster, Cheaper

Fixing What's Broken

This interesting article in the Washington Post by Bill Eggers and John O'Leary lays out some of the challenges associated with getting big things done...

March 24, 2010
Read More

Better, Faster, Cheaper

Getting Big Things Done in Government

John O'Leary on C-SPAN's "Washington Journal" talks about his recent Washington Post piece, "Can the U.S. Still Tackle Big Problems? Lessons from the Health...

March 30, 2010
Read More

Better, Faster, Cheaper

Taking Care of the Goose:

You've probably seen the scary projections of the latest White House budget that highlight the imbalance between Washington's policy promises and its capacity to pay...

April 18, 2010
Read More

Better, Faster, Cheaper

Social Innovation Knocks

They call it "Opportunity NYC" and it was controversial from the start. New York City sought to incent poor people to improve their behavior by...

April 21, 2010
Read More

Better, Faster, Cheaper

Cutting Costs Without Cutting Benefits

The stress on public budgets is real. When public officials say there's nothing left to cut, they really mean it. Truth is, there aren't a...

May 1, 2010
Read More